Record :: Import Issue from JIRA

Summary

Updates a ServiceNow record fields with data from a JIRA Issue using an Inbound Field Map set on the Integration Point

Action Inputs

Label	Name	Type	Mandatory	Description
Integration Point	integration_point	Reference (Reference: Integration Point)	No	The Integration Point we are using that holds the desired Inbound Field Map record
Linkage	linkage	Reference (Reference: Jira Record Linkage)	No	The JIRA Linkage record that ties an issue to a SN record.
Connector	connector	Reference (Reference: Jira Connector)	No	[optional] The sys_id of the connector to use in the process. If this is blank, the linkage record's connector is used. If there is no connector on the linkage record, then we will use the connector on the integration point record.
Issue ID	issue_id	String	No	[optional] The JIRA issue ID or Key that was are importing. If this is not specified, we will use the issue ID or Issue Key from the Linkage record
Execute ASAP	execute_asap	True/False	No	Whether to run this as an asynchronous business rule when the record gets created or wait for the job to pick it up in relative order on the queue (typically this should be false)

Action Outputs

Label	Name	Type	Mandatory	Description
Request	request	Reference (Reference: Async Request Queue)	No	The original asynchronous request queue record used to make the request
Success	success	True/False	No	Whether the communication and response was as expected
Log	log	String	No	Scripted log statements of activities that took place during the operation of this activity
Retry Request	retry_request	Reference (Reference: Async Request Queue)	No	If there were Retries used in the process, the last retry record is returned
Response JSON	response_json	String	No	The resulting JSON representation of the JIRA Issue

Notes

• This action belongs to the JIRA Request Queue category.

• This action includes reference fields that link to other tables in ServiceNow:

  • references the table.

  • references the table.

  • references the table.

• This action returns 5 output(s) that can be used in subsequent flow steps.

Example Usage

Example 1: Basic Usage

This example demonstrates how to use the action with typical inputs.

Input:

Output:

In this example, the action processes the provided inputs and returns the appropriate outputs. The actual values returned will depend on the specific functionality of this action and the input values provided.