General Settings

The following settings are available in the General Settings module to allow customization of application behavior.

• Okta user access entity: A reserved Access Entity used for Okta user access. Typically, this should not be changed.

• Okta admin access entity: A reserved Access Entity used for Okta admin access. Typically, this should not be changed.

• Default Okta admin role: Default admin role that will be used when assigning Okta admin privileges to a user (May be overridden for specific requests).

• Logging level: Level of logging verbosity for Okta Orchestrator within ServiceNow.

• Provisioning model: Determines who is responsible for provisioning new user accounts within ServiceNow during a new user creation request.

  • Okta provisions ServiceNow users: Allow Okta to provision ServiceNow user accounts

  • Okta does NOT provision ServiceNow users: Do not allow Okta to provision ServiceNow users. Instead, ServiceNow will provision users locally as part of workflow.

• Okta active states: The set of Okta states that are considered 'active' such that new Access Entities can be assigned and Attestation renewals can process.