# Competitive Matrix

|                              |    **OneSearch**   | Contextual Search | Service Portal Search |
| ---------------------------- | :----------------: | :---------------: | :-------------------: |
| Works on Agent Workspace     |        **•**       |                   |                       |
| Works on forms               |        **•**       |       **•**       |                       |
| Works on catalog             |        **•**       |         •         |                       |
| Works on portal              |        **•**       |                   |           •           |
| Searches *any* table         |        **•**       |         •         |           •1          |
| External data sources        |        **•**       |                   |           •1          |
| Customizable HTML/CSS        |        **•**       |                   |           •1          |
| Actionable results           |        **•**       |         •2        |                       |
| Honors user criteria & ACLs  |        **•**       |         •         |                       |
| Partial word search          |        **•**       |                   |                       |
| Real-time results filtering  |        **•**       |                   |                       |
| Real-time results ordering   |        **•**       |                   |                       |
| Paginated results            |        **•**       |                   |                       |
| Advanced analytics           |        **•**       |                   |                       |
| Customizable skins           |        **•**       |                   |                       |
| Best-in-class search         |       **•3**       |                   |                       |
| Role-based result visibility |        **•**       |                   |                       |
| At-a-glance result counts    |        **•**       |                   |                       |
| Remembers past behavior      |        **•**       |                   |                       |
| Tunable performance          |        **•**       |                   |                       |
| Result grouping              |    **sections**    |    interleaved    |      interleaved      |
| Configuration complexity     | **easy → complex** |      complex      |        complex        |

1 Requires cloning & customization of baseline widget.

2 Can only order catalog items or mark KB articles ‘helpful’. OneSearch can do almost anything.

3 Other searches will present AND or OR results. Only OneSearch will display both in the same results list.