Competitive Matrix

	OneSearch	Contextual Search	Service Portal Search
Works on Agent Workspace	•
Works on forms	•	•
Works on catalog	•	•
Works on portal	•		•
Searches any table	•	•	•1
External data sources	•		•1
Customizable HTML/CSS	•		•1
Actionable results	•	•2
Honors user criteria & ACLs	•	•
Partial word search	•
Real-time results filtering	•
Real-time results ordering	•
Paginated results	•
Advanced analytics	•
Customizable skins	•
Best-in-class search	•3
Role-based result visibility	•
At-a-glance result counts	•
Remembers past behavior	•
Tunable performance	•
Result grouping	sections	interleaved	interleaved
Configuration complexity	easy → complex	complex	complex

1 Requires cloning & customization of baseline widget.

2 Can only order catalog items or mark KB articles ‘helpful’. OneSearch can do almost anything.

3 Other searches will present AND or OR results. Only OneSearch will display both in the same results list.