Analytics
Last updated
Last updated
OneSearch contains the most granular search session analytics available for any search option within ServiceNow - invaluable to continual improvement of your Knowledge strategy and user experience.
That analytics dashboard (YDS OneSearch -> Analytics) is a great spot to see an overall view of search behavior, action usage, KB feedback, and result gaps.
Search Sessions (YDS OneSearch -> Search Sessions) provide roll-ups of each individual user search experience. These include:
Duration of search session
Number of results viewed
Number of results used
Whether filters were used
Whether a manual search was initiated (including all searched terms)
Each individual action initiated
Page/Record where search was initiated
Search logs are the detailed search actions that comprise a Search Session. Each log includes details such as:
User name
What type of action was initiated
Where the action was initiated
Which Searcher Section was being viewed
Any results clicked, and where that result ranked
Whether the result was viewed or used
Which session the action was a part of
Whether the action was part of a manual search activity
What filter/order terms were in place and how they were ordered
The entire payload of search log detail
