# Key Features * **Multiple** ordered Email Routing Rules can be configured to determine routing behavior * Use **conditions** such as 'Recipient is' or 'Body contains' to **route intelligently** * From inbound emails, **create records on any task-based table** * Automatically apply a chosen **template** to any created record * Configure where the 'subject' and 'body' of the email should be copied * For Service Catalog order creation, **automatically apply a Catalog item** and generate the appropriate REQ>RITM hierarchy * **AI Intelligence** summarizes incoming emails into distilled, actionable information for your technicians. * **AI** drafts professional, courteous replies replies to incoming emails, freeing your technicians to do higher value work. #### Ongoing benefits include: * Simplified inbound email maintenance. * Intelligent routing to tasks to eliminate manual effort. * Quick reaction to changing business email requirements. * Decreased costly configuration & scripting errors. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.yansalabs.com/postmaster/overview/key-features.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.