> For the complete documentation index, see [llms.txt](https://docs.yansalabs.com/postmaster/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yansalabs.com/postmaster/overview/key-features.md).

# Key Features

* **Multiple** ordered Email Routing Rules can be configured to determine routing behavior
* Use **conditions** such as 'Recipient is' or 'Body contains' to **route intelligently**
* From inbound emails, **create records on any task-based table**
* Automatically apply a chosen **template** to any created record
* Configure where the 'subject' and 'body' of the email should be copied
* For Service Catalog order creation, **automatically apply a Catalog item** and generate the appropriate REQ>RITM hierarchy
* **AI Intelligence** summarizes incoming emails into distilled, actionable information for your technicians.
* **AI** drafts professional, courteous replies replies to incoming emails, freeing your technicians to do higher value work.

#### Ongoing benefits include:

* Simplified inbound email maintenance.
* Intelligent routing to tasks to eliminate manual effort.
* Quick reaction to changing business email requirements.
* Decreased costly configuration & scripting errors.