Key Features
Multiple ordered Email Routing Rules can be configured to determine routing behavior
Use conditions such as 'Recipient is' or 'Body contains' to route intelligently
From inbound emails, create records on any task-based table
Automatically apply a chosen template to any created record
Configure where the 'subject' and 'body' of the email should be copied
For Service Catalog order creation, automatically apply a Catalog item and generate the appropriate REQ>RITM hierarchy
AI Intelligence summarizes incoming emails into distilled, actionable information for your technicians.
AI drafts professional, courteous replies replies to incoming emails, freeing your technicians to do higher value work.
Ongoing benefits include:
Simplified inbound email maintenance.
Intelligent routing to tasks to eliminate manual effort.
Quick reaction to changing business email requirements.
Decreased costly configuration & scripting errors.
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