Key Features

  • Powerful File Engine:

    • Retrieve individual files or multiple files at a time

    • Leverage pattern matching for file retrieval

    • Delete remote files after they have been processed

    • Move remote files to another location once they have been processed

    • If a remote file operation fails, move it to another directory

    • Pull and process only files that have been modified since the last query

    • ZIP files before transferring them to the instance

    • Query and pull files from FTP / FTPS / SFTP sources

  • Attach Files to Records in Your Instance:

    • Take remote files from a folder and attach them to records in the instance

    • Pull only files that match a specified pattern in their file name

    • Read remote files and include the file contents as data for a field in your table

    • Create new records in ServiceNow to store the attachment

  • Import Data from a MID Server:

    • Remote files can be automatically attached to data sources and imported

    • Leverage the out-of-the-box transform map features of ServiceNow to process file contents

  • Import Data from FTP / FTPS / SFTP Servers:

    • Leverage many of the same features for importing data from the MID server, but pull it from an FTP server instead

    • Files can be attached and/or imported from an FTP source

  • Manual or Automated:

    • Pull files from the MID server at-will when you need them

    • Schedule automatic file retrieval and processing jobs

  • Easy to Configure and Maintain:

    • Configuration takes just minutes to start pulling files from the MID server

    • Enable detailed debug and trace statements from the MID server operations to make troubleshooting a breeze

    • Configure multiple types of file retrieval profiles and schedules. See trace statements for each one in their own profile record

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