Hardare Asset Management (HAM)
Streamline Hardware Asset Tagging in ServiceNow HAM Pro with Yansa Asset Tag Maker
Many enterprises using ServiceNow Hardware Asset Management (HAM/HAM Pro) must maintain a large inventory of physical hardware assets—servers, laptops, peripherals, furniture, consumables, and more. To ensure accurate tracking, accountability, and lifecycle management, asset managers often need to affix physical asset tags (barcodes or QR codes) to each item. Despite the powerful digital capabilities of HAM (CMDB, workflows, lifecycle automation, audit, reservation, etc.), ServiceNow does not ship with native tools to design, generate, and print asset tags in bulk.
Common gaps / frustrations:
Need to use third-party labeling systems (external label design / printing tools), which means manual data export/import, risk of mismatch, version drift, multiple systems to maintain.
“Swivel-chair” operations: toggling between ServiceNow for asset data, another system for tag design or print layouts, then back to import the printed tag IDs. High friction and room for error.
Difficulties ensuring tags are always in sync with asset records—e.g. when assets are renamed / reclassified / relocated / disposed.
Issues with printing consistency: label formats, printer compatibility, required layout types (single label, multi label pages), etc.
Lack of traceability: which tags have been printed / assigned, when, by whom, etc.
Asset Tag Maker is built to fill these gaps natively inside ServiceNow. Key capabilities that directly address the problems above:
Label & Template Design
Design label templates (single label or multi-label pages) with barcodes, QR codes, rich text, using asset data directly from ServiceNow. Supports common formats (like Avery) and allows adding custom formats.
Native Data Binding
Label content is dynamically populated from the asset records in ServiceNow. No need for manual exports or external data syncing.
Print-ready Output (PDF rendering)
Batches of labels are rendered to PDF for printing, independent of browser / OS / printer idiosyncrasies. Ensures consistency and reliability.
Tag Creation Jobs & Traceability
Each tag printing job can be logged / tied back to the asset record. Which asset got tagged, when, how many, etc. Supports audit and compliance.
Fully In-ServiceNow Workflow
No external label software or third-party infrastructure required. All design, generation, printing (PDF), and data live in your ServiceNow instance. That reduces points of failure and simplifies change management.
ServiceNow HAM Pro includes numerous features: asset lifecycle automation, hardware normalization, reservations, assets onboarding/offboarding, inventory audit, dashboards, mobile receiving, etc.
Here’s how Asset Tag Maker amplifies those features:
Inventory Audits & Mobile Asset Receiving
When auditors or receiving personnel scan tags, the certainty in physical vs. system records improves. Because tags are reliably printed & tied, asset discovery, location, and status mismatches drop. Faster audits, fewer discrepancies.
Onboarding / Offboarding / Asset Reservations
For assets being assigned, reserved, or returned, having asset tags ready (with up-to-date data) accelerates the process. E.g. new laptops can be tagged immediately upon provisioning. Excess handling / delays are reduced.
Hardware Normalization & CMDB Accuracy
Because tag content is bound to normalized data (manufacturer, model, serial numbers, etc.), the physical tags reinforce the same taxonomy used in HAM Pro workflows, ensuring consistency. This helps with reporting, dashboards, and lifecycle decisions.
Lifecycle Automation & Compliance
Disposals, transfers, or contracts may require proof of physical asset presence or condition. Asset Tag Maker helps maintain the chain of custody with tag-based audits. Also, print and assignment logs support compliance and audit trails.
Reduced Operational Cost & Risk
Fewer errors in tag‐asset mismatches, fewer manual work steps (export/import, 3rd party tools), reduced software licensing or dependencies. Improves quality, reduces rework. Also helps prevent lost assets or untracked depreciation.
Customer Journey Example
Pre-deployment: A company procures 500 new laptops. The procurement order is received into ServiceNow. As part of onboarding workflow (HAM Pro), each laptop is entered into asset records with serial, model, purchase date, warranty info, etc.
Tag Design Template Setup: Using Asset Tag Maker, the asset management team designs a label template (say, Avery label sheets) that includes the company logo, a barcode (encoding the ServiceNow asset tag number), the asset type + model, and maybe a QR code that links to the asset record URL.
Batch Tag Job: They run a Tag Creation Job for the 500 assets, generating a print-ready PDF file of label sheets.
Printing & Physical Labeling: The PDF gets printed (in-house or via centralized printing facilities). Assets are tagged as they are staged for distribution.
Lifecycle Tracking: Later, when assets are moved (office relocation, loaned out, disposed), staff scan the barcode (or read the code), which pulls up the record, making updates (location, status). Because the tag is traceable to the Tag Creation Job, reports can show how many tags were printed, when, for which assets, and by whom.
Audits: During inventory audits, matching physical tags to ServiceNow records is much faster, errors are fewer, and reconciliation between physical and digital inventory is simplified.
Reporting / Dashboards: Using HAM Pro dashboards (executive or operational), the organization can report on metrics like asset tagging coverage, location vs. untagged assets, cost of untagged assets lost / misallocated, etc.
Benefits & Impact
Here are expected or demonstrated benefits (you could replace with your real numbers / customer data):
Time savings: Significant reduction in hours spent on tag-design, manual export/import processes, or errors. For example, what used to take a full workday (8-10 hours) per 1,000 assets might drop to 1-2 hours.
Improved accuracy: Fewer missing or mismatched tags. Fewer incidents of mislocated or “phantom” assets.
Cost reduction: Lower dependence on external labeling systems, reduced printing errors / reprints, lower labor costs.
Better compliance and audit readiness: Having complete, traceable tag production data helps satisfy internal/external audits or policy enforcement.
Higher user satisfaction among IT, asset management, facilities, and finance teams because fewer manual steps, fewer surprises, better alignment between what’s in ServiceNow and what exists physically.
Why Choose Yansa Asset Tag Maker Over Alternatives
Native integration with ServiceNow: reduces risk, complexity, and maintenance overhead.
Flexible and rich design tools (multiple templates, supports Avery / custom formats).
Built-in traceability (Tag Jobs) so you know which assets have been tagged, when, by whom.
Works across browsers / OS / printers via PDF output.
No need for separate labeling software or external subscriptions, which simplifies governance.
If your organization is using ServiceNow HAM Pro (or plans to) and is seeking to close the gap between digital asset records and physical tagging / tracking, Asset Tag Maker is a powerful addition. It lets you:
improve operational efficiency
strengthen asset visibility and compliance
reduce costs and streamline workflows
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