Key Features

• Self-Service Portal allows end users to make requests ranging from app access to password reset

• Approvals Engine ensures that access requests are vetted through the appropriate people

• Attestation Engine maintains accuracy and history of access entitlements

  • Configured approvals for initial and recurring access certification, as well as access removal

  • Customize recertification time period for each application or group

  • Enforce access removal for contractors/vendors on a set schedule

• Access Rules automatically grant & revoke entitlements based on user attributes

• Deactivation Rules automatically warn of account inactivity & deactivate user accounts

• Granular Access Timing allows duration or time-based add & removal of access

• Scheduled Availability allows access to only be requested during (or outside of) scheduled times

• Catalog Items included to empower helpdesk technicians and end-users alike

• Workflows & Subflows included for simple extension across the ServiceNow platform

• Unlimited Customization to fit your unique needs and processes

Benefits include:

• Allow end users to manage their own identity via self-service, reducing analyst time spent on manual tasks such as password resets and application access requests.

• Improve governance by tracking & recertifying access entitlements through the built-in attestation engine.

• Reduce license expense by automatically granting and revoking access entitlements based on user attributes.

• Avoid stale user accounts by tracking & removing inactive vendor & contractor user profiles.

• Reduce risk profile by automating mundane lifecycle management tasks like group add/remove/change.

• Re-use proven building blocks to create your onboarding/lifecycle processes