# Key Features

* **Self-Service Portal** allows end users to make requests ranging from app access to password reset
* **Approvals Engine** ensures that access requests are vetted through the appropriate people
* **Attestation Engine** maintains accuracy and history of access entitlements
  * Configured approvals for initial and recurring access certification, as well as access removal
  * Customize recertification time period for each application or group
  * Enforce access removal for contractors/vendors on a set schedule
* **Access Rules** automatically grant & revoke entitlements based on user attributes
* **Deactivation Rules** automatically warn of account inactivity & deactivate user accounts
* **Granular Access Timing** allows duration or time-based add & removal of access
* **Scheduled Availability** allows access to only be requested during (or outside of) scheduled times
* **Catalog Items** included to empower helpdesk technicians and end-users alike
* **Workflows & Subflows** included for simple extension across the ServiceNow platform
* **Unlimited Customization** to fit your unique needs and processes

#### Benefits include:

* Allow end users to manage their own identity via self-service, reducing analyst time spent on manual tasks such as password resets and application access requests.
* Improve governance by tracking & recertifying access entitlements through the built-in attestation engine.
* Reduce license expense by automatically granting and revoking access entitlements based on user attributes.
* Avoid stale user accounts by tracking & removing inactive vendor & contractor user profiles.
* Reduce risk profile by automating mundane lifecycle management tasks like group add/remove/change.
* Re-use proven building blocks to create your onboarding/lifecycle processes