> For the complete documentation index, see [llms.txt](https://docs.yansalabs.com/postmaster/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yansalabs.com/postmaster/overview/introduction.md).

# Introduction

### **Inbound email routing made easy!**

Postmaster AI provides a simple, point-and-click interface for managing how ServiceNow handles and routes inbound email.

With Postmaster, you can say goodbye to complicated scripting and empower your administrators to quickly and easily adjust inbound email routing to accommodate your changing business needs.

Postmaster can analyze any portion of an incoming email to route it to the correct task type and group for action, enriching the task with content according to your configuration. You can even trigger Service Catalog orders via email, automating self-service & freeing your technicians for higher-value efforts.

Postmaster employs AI to automatically summarize and triage incoming emails, even providing draft email replies to keep your response speedy & professional.

{% embed url="<https://youtu.be/rSymRor_SmI>" %}
Postmaster Demo
{% endembed %}


---

# Agent Instructions
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