Introduction

Inbound email routing made easy!

Postmaster provides a simple, point-and-click interface for managing how ServiceNow handles and routes inbound email.

With Postmaster, you can say goodbye to complicated scripting and empower your administrators to quickly and easily adjust inbound email routing to accommodate your changing business needs.

Postmaster can analyze any portion of an incoming email to route it to the correct task type and group for action, enriching the task with content according to your configuration. You can even trigger Service Catalog orders via email, automating self-service & freeing your technicians for higher-value efforts.

Postmaster Demo