# Introduction

### **Inbound email routing made easy!**

Postmaster AI provides a simple, point-and-click interface for managing how ServiceNow handles and routes inbound email.

With Postmaster, you can say goodbye to complicated scripting and empower your administrators to quickly and easily adjust inbound email routing to accommodate your changing business needs.

Postmaster can analyze any portion of an incoming email to route it to the correct task type and group for action, enriching the task with content according to your configuration. You can even trigger Service Catalog orders via email, automating self-service & freeing your technicians for higher-value efforts.

Postmaster employs AI to automatically summarize and triage incoming emails, even providing draft email replies to keep your response speedy & professional.

{% embed url="<https://youtu.be/rSymRor_SmI>" %}
Postmaster Demo
{% endembed %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.yansalabs.com/postmaster/overview/introduction.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.