Key Features

• Detect trends on any table with associated conditions, timeframes, thresholds, and cool-down periods

• Retain records of all correlations for analysis and reporting.

• React to trends by:

  • Generating records on any table using templates or script o

  • Generating an event

  • Running a server script

• Trend thresholds can be static numbers or based upon statistical analysis: o

  • Above/below average

  • Highest/lowest ever

  • Custom

• Use schedules to only react to trends when they matter

• Intelligently add new matching records to an existing trend correlation

Example uses include:

• If the Incident quantity for a particular CI is above a 30-day running average, automatically generate a Problem record.

• If 10 searches are performed within a day on a specific search term, automatically generate a draft KB article to address the apparent need.

• If high-volume ordering of a particular Service Catalog item is noticed, automatically process a purchase order to procure more of that item.

• If less-than-expected records are being created by an integration, automatically send an alert notification to the owner of that integration.