Getting Started

If you haven’t already, you may want to watch available demo videos at the Yansa Labs YouTube channel. Most examples shown in the videos are included with the app.

Installation

First, install Tracy Social AI on your ServiceNow instance via the System Applications application in your left nav. Visit Tracy Social AI in your left nav and peruse the available modules. Be sure to enable annotations in your instance by clicking the ‘…’ icon in the top-right of any form. Every Tracy Social AI form includes documentation to help you along.

Roles

• x_yala_social_ai.user: Necessary to manage Schedule Rules & Social Post records

• x_yala_social_ai.admin: Necessary to configure any aspect of Tracy Social AI

• x_yala_social_ai.ai_user: Provides access to AI components of Tracy Social AI

• x_yala_social_ai.ai_admin: Provides configuration capabilities for AI components of Tracy Social AI