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Key Features

  • Unified Search: OneSearch works on Forms, Agent Workspace, and Service Portal, providing a consistent experience for your users.

  • Flexible Search: Utilize OneSearch’s unique search algorithms or ServiceNow’s cutting edge AI Search.

  • Intuitive User Interface: The next generation OneSearch UI is familiar but evolved to provide more information and a modern look. Sample searchers, sections, actions, and skins are included to quickly achieve your search needs.

  • Inline Filtering & Ordering: OneSearch provides intelligent inline filtering and ordering of results, helping your users to more easily hone in on the information they need.

  • Fully Customizable: The OneSearch engine has been redesigned to allow powerful data qualification, data enrichment, custom CSS styling, and powerful HTML templates that drive the User Interface.

  • Integration with External Data Sources: Gather search results from external sources. A sample google search integration is included!

  • Logging & Analytics: Logging of searches, conversions, and abandons is enabled natively, making it simple to understand what is working and what isn't so you can constantly improve.

  • Actions: Build custom actions & buttons to allow users to interact with search results and apply search results to records.

Other features include:

  • Granular control of searcher section & action visibility

  • Honors ACLs, role-based access, and user criteria

  • Granular control of search characteristics at the section level

  • Dynamic result counts for all search sources

  • Server-side pagination for maximum efficiency

  • REST API for accessing OneSearch results from external systems

  • New 'simple' configuration mode for sections, in addition to traditional scripting

  • HTML templates available at multiple levels w/ CSS overrides at the skin level

  • Compatible with Agent Workspace, Service Portal, standard forms, and service catalog in Portal

  • Remembers actions performed for at-a-glance knowledge of what actions have been applied to a record

  • Collapsible results panel leaves result counts visible but workspace clear

  • Support for individual user preferences on the search display section

  • Honors search stop words, synonyms, stemming, and more

  • Advanced KB rendering, feedback, and analytics capabilities

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