Reviews

What our customers say:

“OneSearch helps us deliver on the promise of a single system of engagement for fulfillers. Incidents cost us an average of $50 each to resolve. OneSearch saves 5% on resolution time, which translates to over $50,000/month in savings.” -Novant Health

"OneSearch is a true game changer, it does exactly what we need it to do and more. The Yansa team is an extra bonus, the amount of enhancements they work on is impressive. They are quick to respond and exceed expectations around customer support. If this application wasn't available, we wouldn't be leveraging the ServiceNOW KB." -ReliaQuest

“OneSearch enables our first-line fulfillers to find solutions 19 seconds faster than with contextual search. This saves us 128 man-hours each month.” -Intermountain Healthcare

"We've been using OneSearch for a few years now, and the functionality it provides has been invaluable for our users. Ben and the Yansa team are fantastic and provide next level customer support." -New Zealand Inland Revenue Department

"OneSearch is a huge boon to our team members. It helps provide relevant contextual information which enables quicker and better service. I can't say enough good things about this application. Having had to live without OneSearch for a few months really drove home how much we utilize this app." -AbbVie

“I don't think it is possible to offer an effective KB experience within ServiceNow without this app. It truly gives you the ability to create contextual search and bring it to whatever form or Service Portal page you need. I cannot recommend it enough. Simply put, we would not have been able to use the KB within ServiceNow without this app. Additionally, the support offered is tremendous. Thank you for this wonderful contribution to the ServiceNow platform!” -ReliaQuest

"Help desk team loves the functionality." -Yale University

“We love using OneSearch. It allows our technicians to easily interact wherever is most convenient to them. Critically it also allows us to make updates to the functionality and UI to make it fit our needs!” -Southwest Airlines