External Search Sources

Every web service is different, whether SOAP, REST, or otherwise. Therefore, it may require some work to pull the data you need into ServiceNow and wrangle it into the appropriate format. Also, be aware of how frequently these web service calls may run in a real-time search – focus on efficiency wherever possible. Ultimately, the process is the same as with internal sources. You use a Scripted OneSearch searcher to utilize server-side script when polling your external source, usually via REST. From the returned data, you need to format a sensible object payload that can feed into your search results. Finally, format the Template on your Section to render the results in your object. If you have issues or need help, contact us at yansalabs.com/support.