# Key Features

* **Multiple Connectors:**
  * Support for any number of Jira instances
  * Monitors health of each connector
  * Selectively deactivate server connections
* **Project & Issue Types**:
  * Auto-import Projects & Issue Types to special tables that can be referenced within ServiceNow
  * Overridable Project & Issue Type schema maps
  * Import on-demand or on a scheduled basis
* **Integration Points**:
  * Supports multiple integrations into ServiceNow, against any application or table
  * Securely supports Jira webhooks for handling new records & record updates
  * Quick activation/deactivation of an integration point
  * Configurable outbound and inbound maps for custom Jira & ServiceNow schemas
  * View records linked between ServiceNow & Jira through each integration point
* **Rules-based Association Engine**:
  * Create rules to auto-associate a ServiceNow record to the right Jira Project & Issue Type
  * Rules can apply to any table or application in ServiceNow
  * Rules can be used to determine which Jira server the record will connect to
  * Associations can be conditional or user-specified
* **Customizable Webhook Handlers**:
  * Handle ANY type of webhook pushed from Jira to ServiceNow
  * Unregistered webhook events from Jira will be ignored
  * Handle webhook data securely
* **Asynchronous Action Queue w/ Retry Capability**:
  * Safely handle large amounts of Jira integration requests by queueing them until background resources are free
  * Allow certain errors to trigger a retry in a configurable amount of time and a maximum number of retries
  * Track any transaction errors and view log details
  * Monitor efficiency of transactions with processing durations
* **Configurable State & Transition Rules**
  * Support custom Jira transition workflows with point-and-click configuration
  * Configure ServiceNow events that trigger Jira workflow transitions
  * Configure how Jira state values map to desired tables & fields in ServiceNow
* **Documented Jira Library for ServiceNow**
  * For further customization, all API libraries used are fully documented
  * As the library grows, documentation is updated automatically
  * Sample code snippets are included


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.yansalabs.com/jira-integration-framework/overview/key-features.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.