> For the complete documentation index, see [llms.txt](https://docs.yansalabs.com/jira-integration-framework/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yansalabs.com/jira-integration-framework/overview/key-features.md).

# Key Features

* **Multiple Connectors:**
  * Support for any number of Jira instances
  * Monitors health of each connector
  * Selectively deactivate server connections
* **Project & Issue Types**:
  * Auto-import Projects & Issue Types to special tables that can be referenced within ServiceNow
  * Overridable Project & Issue Type schema maps
  * Import on-demand or on a scheduled basis
* **Integration Points**:
  * Supports multiple integrations into ServiceNow, against any application or table
  * Securely supports Jira webhooks for handling new records & record updates
  * Quick activation/deactivation of an integration point
  * Configurable outbound and inbound maps for custom Jira & ServiceNow schemas
  * View records linked between ServiceNow & Jira through each integration point
* **Rules-based Association Engine**:
  * Create rules to auto-associate a ServiceNow record to the right Jira Project & Issue Type
  * Rules can apply to any table or application in ServiceNow
  * Rules can be used to determine which Jira server the record will connect to
  * Associations can be conditional or user-specified
* **Customizable Webhook Handlers**:
  * Handle ANY type of webhook pushed from Jira to ServiceNow
  * Unregistered webhook events from Jira will be ignored
  * Handle webhook data securely
* **Asynchronous Action Queue w/ Retry Capability**:
  * Safely handle large amounts of Jira integration requests by queueing them until background resources are free
  * Allow certain errors to trigger a retry in a configurable amount of time and a maximum number of retries
  * Track any transaction errors and view log details
  * Monitor efficiency of transactions with processing durations
* **Configurable State & Transition Rules**
  * Support custom Jira transition workflows with point-and-click configuration
  * Configure ServiceNow events that trigger Jira workflow transitions
  * Configure how Jira state values map to desired tables & fields in ServiceNow
* **Documented Jira Library for ServiceNow**
  * For further customization, all API libraries used are fully documented
  * As the library grows, documentation is updated automatically
  * Sample code snippets are included