Key Features

• Multiple Connectors:

  • Support for any number of Jira instances

  • Monitors health of each connector

  • Selectively deactivate server connections

• Project & Issue Types:

  • Auto-import Projects & Issue Types to special tables that can be referenced within ServiceNow

  • Overridable Project & Issue Type schema maps

  • Import on-demand or on a scheduled basis

• Integration Points:

  • Supports multiple integrations into ServiceNow, against any application or table

  • Securely supports Jira webhooks for handling new records & record updates

  • Quick activation/deactivation of an integration point

  • Configurable outbound and inbound maps for custom Jira & ServiceNow schemas

  • View records linked between ServiceNow & Jira through each integration point

• Rules-based Association Engine:

  • Create rules to auto-associate a ServiceNow record to the right Jira Project & Issue Type

  • Rules can apply to any table or application in ServiceNow

  • Rules can be used to determine which Jira server the record will connect to

  • Associations can be conditional or user-specified

• Customizable Webhook Handlers:

  • Handle ANY type of webhook pushed from Jira to ServiceNow

  • Unregistered webhook events from Jira will be ignored

  • Handle webhook data securely

• Asynchronous Action Queue w/ Retry Capability:

  • Safely handle large amounts of Jira integration requests by queueing them until background resources are free

  • Allow certain errors to trigger a retry in a configurable amount of time and a maximum number of retries

  • Track any transaction errors and view log details

  • Monitor efficiency of transactions with processing durations

• Configurable State & Transition Rules

  • Support custom Jira transition workflows with point-and-click configuration

  • Configure ServiceNow events that trigger Jira workflow transitions

  • Configure how Jira state values map to desired tables & fields in ServiceNow

• Documented Jira Library for ServiceNow

  • For further customization, all API libraries used are fully documented

  • As the library grows, documentation is updated automatically

  • Sample code snippets are included