Issue :: Get

Summary

Retrieves the JSON representation of a JIRA Issue using the asynchronous request queue. Retries are automatically handled.

Action Inputs

Label	Name	Type	Mandatory	Description
Linkage	linkage	Reference (Reference: Jira Record Linkage)	No	[optional] The JIRA Linkage record that ties an issue to a SN record. If this is not supplied, you must supply a Connector and an Issue ID or Key value
Connector	connector	Reference (Reference: Jira Connector)	No	[optional] The sys_id of the connector to use (this is only used if the 'linkage' is not set)
Issue ID or Key	issue_id_or_key	String	No	[optional] The JIRA issue ID or Key of the issue to retrieve (This is only used if 'linkage' is not set)
Execute ASAP	execute_asap	True/False	No	[optional] Whether to run this as an asynchronous business rule when the record gets created or wait for the job to pick it up in relative order on the queue
Fields to Return	fields_to_return	String	No	[optional] comma-separated list of fields to include in the response. This can be used to retrieve a subset of fields. A particular field can be excluded by prefixing it with a minus. (default: All fields are returned)
Expansion Options	expansion_options	String	No	[optional] Comma separate list of attributes of the Issue that are typically hidden in responses (default: false)
Issue Properties to Return	issue_properties_to_return	String	No	[optional] Comma-separated list of issue properties to include. You can also include only specified properties or exclude some properties with a minus (-) sign. (default: include none)

Action Outputs

Label	Name	Type	Mandatory	Description
Request	request	Reference (Reference: Async Request Queue)	No	The original asynchronous request queue record used to make the request
Success	success	True/False	No	Whether the communication and response was as expected
Log	log	String	No	Scripted log statements of activities that took place during the operation of this activity
Retry Request	retry_request	Reference (Reference: Async Request Queue)	No	If there were Retries used in the process, the last retry record is returned
Issue JSON	issue_json	String	No	The resulting JSON representation of the JIRA Issue

Notes

• This action belongs to the JIRA Request Queue category.

• This action includes reference fields that link to other tables in ServiceNow:

  • references the table.

  • references the table.

• This action returns 5 output(s) that can be used in subsequent flow steps.

Example Usage

Example 1: Basic Usage

This example demonstrates how to use the action with typical inputs.

Input:

Output:

In this example, the action processes the provided inputs and returns the appropriate outputs. The actual values returned will depend on the specific functionality of this action and the input values provided.