Issue :: Update

Summary

Retrieves the JSON representation of a JIRA Issue using the asynchronous request queue. Retries are automatically handled.

Action Inputs

Label	Name	Type	Mandatory	Description
Connector	connector	Reference (Reference: Jira Connector)	No	[optional] The sys_id of the connector to use in the process. If this is blank, the default connector is used.
Issue Body	issue_body	String	No	[optional] Issue body JSON. This can be leveraged to submit data for custom fields or other items not available as inputs to the action. If the same field is used in the Issue Body as is used in the inputs to the action, the action input will overwrite the value supplied in the Issue Body. Action inputs for JIRA data will automatically be added to the Issue Body, if supplied.
Linkage	linkage	Reference (Reference: Jira Record Linkage)	No	[optional] The JIRA Linkage record that ties an issue to a SN record.
Execute ASAP	execute_asap	True/False	No	[optional] Whether to run this as an asynchronous business rule when the record gets created or wait for the job to pick it up in relative order on the queue
Summary	summary	String	No	[optional] String to set on the 'Summary' field on the issue in JIRA
Description	description	String	No	[optional] String to set on the 'Description' field on the issue in JIRA
Issue Type	issue_type	Reference (Reference: Jira Issue Type)	No	[optional] the Issue Type record that directs what issue type should be set to on the Issue in JIRA
Comment	comment	String	No	[optional] String to use for adding a comment to the issue in JIRA

Action Outputs

Label	Name	Type	Mandatory	Description
Linkage	linkage	Reference (Reference: Jira Record Linkage)	No	The JIRA Linkage record that ties an issue to a SN record.
Request	request	Reference (Reference: Async Request Queue)	No	The original asynchronous request queue record used to make the request
Success	success	True/False	No	Whether the communication and response was as expected
Log	log	String	No	Scripted log statements of activities that took place during the operation of this activity
Retry Request	retry_request	Reference (Reference: Async Request Queue)	No	If there were Retries used in the process, the last retry record is returned

Notes

• This action belongs to the JIRA Request Queue category.

• This action includes reference fields that link to other tables in ServiceNow:

  • references the table.

  • references the table.

  • references the table.

• This action returns 5 output(s) that can be used in subsequent flow steps.

Example Usage

Example 1: Basic Usage

This example demonstrates how to use the action with typical inputs.

Input:

Output:

In this example, the action processes the provided inputs and returns the appropriate outputs. The actual values returned will depend on the specific functionality of this action and the input values provided.