Comment :: Add

Summary

Adds a comment to a JIRA issue using the asynchronous request queue. Retries are automatically handled.

Action Inputs

Label	Name	Type	Mandatory	Description
Linkage	linkage	Reference (Reference: Jira Record Linkage)	No	[optional] The JIRA Linkage record that ties an issue to a SN record.
Issue ID or Key	issue_id_or_key	String	No	[optional] The JIRA issue ID or Key of the issue to retrieve (This is only used if 'linkage' is not set)
Connector	connector	Reference (Reference: Jira Connector)	No	[optional] The sys_id of the connector to use in the process. If this is blank, the default connector is used.
Execute ASAP	execute_asap	True/False	No	[optional] Whether to run this as an asynchronous business rule when the record gets created or wait for the job to pick it up in relative order on the queue
Comment String	comment_string	String	No	[optional] the comment string to insert into the JIRA Issue. This is required if Comment Body is not set.
Comment Body	comment_body	String	No	[optional] the JSON representation of the comment body as per the API. This gives you more precise control over the comment, if desired. This is required if Comment String is not set.
Expansion Options	expansion_options	String	No	A CSV string of expansion options for this operation. (eg. renderedBody)

Action Outputs

Label	Name	Type	Mandatory	Description
Request	request	Reference (Reference: Async Request Queue)	No	The original asynchronous request queue record used to make the request
Success	success	True/False	No	Whether the communication and response was as expected
Log	log	String	No	Scripted log statements of activities that took place during the operation of this activity
Retry Request	retry_request	Reference (Reference: Async Request Queue)	No	If there were Retries used in the process, the last retry record is returned
Response JSON	string	String	No	The JSON string returned from the API call

Notes

• This action belongs to the JIRA Request Queue category.

• This action includes reference fields that link to other tables in ServiceNow:

  • references the table.

  • references the table.

• This action returns 5 output(s) that can be used in subsequent flow steps.

Example Usage

Example 1: Basic Usage

This example demonstrates how to use the action with typical inputs.

Input:

Output:

In this example, the action processes the provided inputs and returns the appropriate outputs. The actual values returned will depend on the specific functionality of this action and the input values provided.